Return & Exchange Policy

 

Introduction: We at Coller.in value our customers and want to ensure a satisfactory shopping experience. This policy outlines the conditions under which products can be returned or exchanged.

Return Policy:

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• Time Frame: Customers have [7 Working Days] days from the date of receipt to initiate a return.

• Condition: Items must be returned in their original condition, with all tags and packaging intact.

• Process: To initiate a return, please follow these steps:

  1. Contact our customer service team at [support@coller.in].

  2. Provide your order number and the reason for the return.

  3. Follow the instructions provided by our team to send back the product.

• Refunds: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

 

Exchange Policy:

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• Eligibility: Exchanges are only available for items of the same or lesser value.

• Availability: Item exchanges are subject to stock availability.

• Process: To exchange an item, please:

  1. Follow the return process mentioned above.

  2. Specify the desired item for exchange when contacting customer service.

 

Exceptions:

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• Certain items may be exempt from returns or exchanges. Please refer to the product listing for specific details.

Contact Us: For more information about our return and exchange policy, please contact us at [support@coller.in].

Remember to adjust the policy according to your business model and the legal requirements of your region. It’s also a good idea to consult with a legal expert to ensure your policy complies with local laws and regulations